FAQ'S

Here are some of Tiger Natural Gas's most commonly asked questions.

TOP NATURAL GAS QUESTIONS

How do I get started and switch to Tiger Natural Gas?

Making the switch to Tiger is a seamless transition – it’s as easy as having us flip the switch. You’ll experience no downtime and there are no start-up, connection, or transfer fees of any kind. Simply review, sign, and return the Natural Gas Purchase Agreement you received from your Tiger representative.

What if I have an emergency?

If you have an emergency, like a gas leak or a fire, you will call your local utility company, as you currently do. The utility will come out and service your pipelines and meters. If you have a billing or customer service issue, you can contact your Tiger representative. We will take care of your issue quickly and efficiently.

How does Tiger get the natural gas to my facility?

The natural gas you buy from Tiger is sent directly to your utility company and distributed through their existing pipelines to your facility. You will still be a customer of your utility company, paying them for the transportation of the gas, as you currently do. However, you will save money on your natural gas commodity with the savings we offer.

What are the risks involved with switching?

There is no risk in switching to Tiger as your natural gas supplier. Tiger has been in business for more than 25 years. We are devoted to providing superior customer service with your satisfaction being our top priority. Join the thousands of companies who have made the switch to Tiger and start saving money on your natural gas.

How will I be billed for the natural gas?

There are two specific ways we bill our customers depending on the local utility.

First billing option: you will receive one bill from the utility for transportation and our gas charges.

Second billing option: you will receive a bill from your utility company for the transportation charges and you will receive a separate bill from Tiger for the natural gas you use.

Consult with your Tiger representative to see what option is available in your area.

As a Tiger customer, am I still eligible to receive rebates and participate in other savings programs offered by my utility company?

Yes, you can purchase your natural gas at a discount from Tiger and still be eligible for the rebate and savings programs offered by your utility company. Please consult with your Tiger representative for more details.

I didn’t know I could purchase natural gas from suppliers other than my local natural gas company? How does this work?

The good news is that you do have a choice. The natural gas industry in your area has been deregulated. The easiest way to understand natural gas deregulation is to think of it like telecommunications deregulation, but instead of using phone lines, we are using natural gas lines. We sell natural gas at a discount, which is transported to your facility using the existing utility pipelines. There are no set-up or connection fees, and your utility company will not charge you additional transportation costs.

How is Tiger able to offer me a lower rate than I am currently paying?

Tiger has minimal overhead allowing us to be more flexible and seek the best price for our natural gas. We then pass the savings on to our customers.

NEED MORE HELP?

Have a question for us? Give us a call and we would be happy to answer any questions, comments, or concerns you may have.

Telephone:  (918) 491-6998

Toll Free:  (888) 875-6122

Fax:  (918) 491-6659

NEED MORE HELP?

Have a question for us? Give us a call and we would be happy to answer any questions, comments, or concerns you may have.

Telephone:  (918) 491-6998

Toll Free:  (888) 875-6122

Fax:  (918) 491-6659